Shipping Policy

Congratulations! You are one step closer to receiving your new accessories! 

 

We pride ourselves on exceptional service and prompt delivery of your order. We will guarantee to process and ship your order within 1-3 days, however we do not ship on weekends and holidays.

If you noticed there is an error with your order or need to make any changes, please reach out to us immediately at support@drbypetco.com 

 

Shipping within Canada

We offer $8 flat rate shipping when you purchase minimum of $30 (before tax).

We will ship all orders via Canada Post with an estimated 5-12 business days for delivery.

If you like your order sooner, please select the fastest available shipping option when checking out. 

Credit cards are charged in full at point of sale.

An email confirmation will be sent when your order has been shipped.

 

Shipping to United Stats

Shipping to US is now available! We ship to all major states in the US. Shipping will be handled via Canada Post then to USPS. 

If you like your order sooner, please select the fastest available shipping option when checking out. 

Credit cards are charged in full at point of sale.

An email confirmation will be sent when your order has been shipped.

 

Shipping and Returns during COVID-19

Due to COVID-19, shipping times may be longer than normal. We will try our very best to get your package to you as close to delivery time as possible.

 

Refused Shipments

We will do our best to ensure your package arrives in perfect condition. However, in the unlikely event that your box arrives in a damaged condition, please accept the delivery and contact support@drbypetco.com so that we can assist you with your order as needed.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number. Please allow 48 hours for the tracking information to become available.

 

If you have not received your order within 7 days of receiving your shipping confirmation email, please contact us at support@drbypetco.com with your name and order number, and we will look into it for you!